Open Source Helpdesk Installation on CentOS – UVdesk

Himani Gupta

24 May 2023

UVdesk Open Source is free fully-functional helpdesk software, designed on a very famous framework which recognize among all developers such as Symfony, a PHP framework.

In this post, you will find a comprehensive guide for the Open Source Helpdesk Installation process on CentOS – UVdesk.

Open Source Helpdesk Installation Process On CentOS

Prerequisites to install Open Source Helpdesk on CentOS:

Hardware Requirement

Processor: 1.60GHz or higher
RAM: 3GB or higher

Software Requirement

PHP 7.3 or higher, also support PHP 8
Composer: Composer 2
IMAP
MailParse
Server: Apache
Database: MySQL/MariaDB

Steps To Install Open Source Helpdesk Ticketing System On CentOS:

Step 1:

Install the community-skeleton project via composer using the below-structured command:

Clear Cache:

composer clear-cache

				1

						composer clear-cache

Create Project:

composer create-project uvdesk/community-skeleton helpdesk-project

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						composer create-project uvdesk/community-skeleton helpdesk-project

Download ZIP as per your System’s PHP version.

Check Following Cases:

Before setting up your project check the below things and make changes accordingly:

Case 1. A web server might don’t have permission to allow overriding of the Apache config on a per-directory basis. In apache2.conf, Allow Override needs to be set to All for the directory block as mentioned below:

<Directory /home/users/www>
Options Indexes FollowSymLinks
AllowOverride All
Require all granted

Case 2. If your database password contains some special character(such as #$%@) then change your password and make it without a special character.

Case 3. locate the .env file in your project and make sure APP_ENV=dev when you are doing your setup.

Case 4. Allow read-write permission for the below file & folder:

For .env file – chmod 777 -R path of .env file of UVdesk project

For var folder -chmod 777 -R path of var folder of UVdesk project

For config folder – chmod 777 -R path of config folder of UVdesk project

Case 5. And also check max execution time if it is 30 sec then increase it. Check here.

Step 2:

Browse your installed helpdesk project for example – http://domain/installed_folder/

Step 3:

Set Up Helpdesk

Now browse: http://domain/installed_folder/public/

Step 4:

Evaluating System Requirement

Step 5:

Database Configuration

Step 6:

Create Super Admin Account

Step 7:

Website Configuration

Step 8:

Install Now

Step 9:

Database Migration

Step 10:

The UVdesk Helpdesk Has Been Installed Fully

What’s Next?

Congratulations!! Now you have installed UVdesk open source helpdesk on your Mac server successfully. The next step after installation, set up a mailbox with UVdesk to send & receive emails from UVdesk.

Check out the link below to set up Mailbox-

How to Setup Mailbox: UVdesk Open Source Helpdesk