UVdesk Open Source has already been updated to support OAuth authentication. This means that you can now configure your Outlook mailbox to use Modern Auth.
Many organizations rely on help desk solutions like UVdesk Open Source to streamline their customer support processes. One essential aspect of such platforms is their ability to integrate with popular email clients like Outlook, allowing seamless communication between support agents and customers.
In this blog, we will explore the configuration of Outlook Modern Auth in UVdesk Open Source and how it can enhance productivity and efficiency.
Steps To Configure Outlook Modern Auth With UVdesk Open Source Helpdesk:
Step-1: In order to configure the Outlook modern auth in UVdesk open source you need to integrate Microsoft App first with your UVdesk helpdesk account.
Video Tutorial
You can watch the video to follow the guidelines on how to integrate your Microsoft Apps with Opensource UVdesk.
Once the integration of the Microsoft app has been done then follow the below suggested steps.
Step-2 Follow the below steps to configure the Outlook Moder Auth.
1. Login into your UVdesk account.
2. Navigate through Dashboard –> Settings –> Mailboxes.
3. Click on add mailbox button from the top right corner.
4. Now fill in the below-required details and proceed by clicking the “Save Changes” button.
- Mailer id – Write any random name of the mailer id for further reference or leave it blank for creation automatically.
- Name: Provide a name to your mailbox.
- Enable Mailbox: Enable the mailbox by clicking on the check box.
- Disabled Email Delivery: Can disable the email delivery by clicking on the check box button.
- Use as default Mailbox: Check the box mark if you want to use it as the default mailbox.
Inbound Emails
Inbound emails refer to messages received by a business or organization from external sources, manage how you wish to retrieve and process emails from your mailbox.
- Transport: Choose the transport as Outlook Modern Auth from the dropdown.
- Email: Here need to choose the Microsoft app email from the dropdown.
- Microsoft App: Here need to select the Microsoft app channel (which we have done in Step-1).
Outbound Emails
Outbound emails refer to messages that are sent from a business or organization to external recipients, typically customers, prospects, or other stakeholders.
- Transport: Choose the transport as Outlook Modern Auth from the dropdown.
- Email: Here need to choose the Microsoft app email from the dropdown.
- Microsoft App: Need to select the Microsoft app channel (as followed in Step-1).
Thereafter, the user needs to click on create mailbox button.
Run Cron Job
Run the below refresh command through the terminal into the project root directory to fetch emails as tickets.
Schedule a cron job that needs to be executed repeatedly (e.g., hourly, daily, or weekly), you can use the crontab command.
Thereafter, Here we have done all the settings of the mailbox configuration and now you can able to send and receive emails over the ticket panel.
Not using Outlook? would like to know the process of mailbox configuration with another mail service, refer to this comprehensive user guide: Outlook, Gmail, Yahoo, SMTP/IMAP.
Support
That’s all for Outlook Modern Auth Configuration with UVdesk Open Source Helpdesk. For any doubts or suggestions regarding the extension get back to us at support@uvdesk.com or raise a ticket at our Helpdesk system.