When it comes with a “Free Plan” it doesn’t work it limits you somewhere for agent count on the number of tickets.
Moreover, there will be less chance to have one agent for business, it will be greater.
And, per agent cost will take a huge part of your budget which you can be invested as well as somewhere else.
Here is the only solution i.e Free Self-hosted Helpdesk Software where you don’t need to pay for agent-wise as well as for ticket count.
However, only a few helpdesks are available which are pure web-based free Open Source oriented else almost take charge of common features.
Drafting out the Top 3 Free Open Source Help Desk for Bettering Customer Support Processes below:
Top 3 Free Open Source HelpDesk software in 2024
UVdesk Open Source Help Desk
UVdesk community helpdesk project skeleton packaged along with the bare essential utilities and as well as tools to build and customize your own helpdesk solutions written in PHP language.
However, this PHP-based ticketing system is by far the most powerful yet intuitive and as well as exciting Open Source project of 2024.
Link – https://www.uvdesk.com/en/opensource/
GitHub Repository – https://github.com/uvdesk/community-skeleton
Forum – https://forums.uvdesk.com/
Pros
- Built on top of Symfony/PHP framework
- Easy to customize and as well as extendable
- Using MySQL Robust database management system
- Easy to set up email piping/email ticketing system.
- Support Custom workflow
- Users can create their own modules on it.
- Using a Web application environment with LAMP stack and the next generation of PHP version 7
- Any LAMP stack developer can easily contribute.
- Developers don’t need to do extra effort.
- Capable of handling new applications.
Cons
- Most of the applications are there are missing.
- More community engagement is required.
OsTicket Open Source Help Desk
osTicket is a widely-used open-source support ticket system. Furthermore, it seamlessly integrates inquiries created via email as well as phone, and web-based forms into a simple easy-to-use multi-user web interface.
Link – https://osticket.com/
GitHub Repository – https://github.com/osTicket/osTicket
Forum – https://forum.osticket.com/
Pros
- This is the best significant advantage i.e OsTicket is free to use.
- The ticket has a large community that works together.
- Continuous update and as well as modification.
- Built using PHP language and as well as MySQL database.
- It’s secure and as well as scalable, as it uses the LAMP stack.
Cons
- They are not using a composer-based system for dependency management.
- It doesn’t follow any framework architecture customization can be a little hard.
- You need to set up again and as well as again for each customization.
- They don’t have any custom workflow management.
- There is no application for the marketplace & eCommerce yet.
Zammad Help Desk
Zammad is a web-based open-source helpdesk/customer support system. Furthermore, It ships in with a multitude of features for handling customer communications
Link – https://zammad.com/
Demo – https://github.com/zammad/zammad
Community Support – https://community.zammad.org/
Pros
- Up-to-date documentation
- Build using Ruby language.
- They have an active and as well as large community within less time.
- Hence, continuous updates make it more popular.
Cons
- This is not built on PHP.
- Developers need to learn Ruby for customization. Hence, they offer API for PHP.
- They have a lot of issues on GitHub.
- A bit complicated to set up.
Other Alternatives[ plugins ]
However, the above list is of dedicated helpdesk platforms. furthermore, there are free and paid plugins are available
Magento 2 ( Adobe commerce ) – Magento 2 helpdesk extension offers native integration of the customer support ticket system within the platform.
Prestashop – Prestashop helpdesk addon provides helpdesk integration within the Prestashop store.
Opencart – Opencart Helpdesk Extension provides mailbox and as well as email piping support.
Support
However, keep delivering the best customer support by choosing the right helpdesk tool for your business 🙂 Hope it will be helpful for you or if you have any issues feel free to raise a ticket from here.
Also, you can check the list of best Open-source CRM software.