Sellers at amazon seller central can easily manage customers’ inquiries and messages by integrating Amazon buyer-seller messaging with UVdesk.
To integrate Amazon buyer-seller messaging with UVdesk, you can follow instructions given below:
Step 1:
Create a mailbox(or use existing) from https://companyname.uvdesk.com/en/member/company/mailboxes
Copy UVdesk mailbox address like support.abcd@uvdesk.com.
for more info see: mailbox instructions
Step 2:
Now go to Amazon seller central Alternative Address Setting Page,
for amazon.com: https://sellercentral.amazon.com/gp/communication-manager/address-authorization.html
for amazon.in: https://sellercentral.amazon.in/gp/communication-manager/address-authorization.html
enter following emails to the Approved senders and click Add to list:
- your mailbox address (find at https://companyname.uvdesk.com/en/member/company/mailboxes)
- support email for your company (find at https://companyname.uvdesk.com/en/member/company)
Step 3:
goto to amazon seller central global seller profile
for amazon.com: https://sellercentral.amazon.com/gp/on-board/configuration/global-seller-profile/index.html
for amazon.in: https://sellercentral.amazon.in/gp/on-board/configuration/global-seller-profile/index.html
Change Customer Service Email to UVdesk mailbox address.
Instead of Step 3, you can also add UVdesk mailbox address as group email alias for your business email.
Now, amazon seller central messages would be converted to Tickets at UVdesk and you can easily reply and even automate response to customer queries (using workflows).
Video Tutorial-
Need Help?
If you are still facing problem or have any query, create a Ticket at https://support.uvdesk.com/en/customer/create-ticket/