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(English) How to Setup Mailbox : UVdesk Open Source Helpdesk

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  • Rakesh kumar
    I have setup the mailbox according to steps mentioned above, when in console I am executing command to refresh mailbox its working fine and showing that
    « mailbox refreshed successfully » but I am not getting any ticket or email in system.
    can you please help me out for this.
    Thank you !!!
    • Himani Gupta
      Hello Rakesh Kumar,
      Thanks for using and showing an interest in Open Source Helpdesk.
      Behind this cause there might two below issues:
      First – Make sure you’ve enabled less secure apps.
      Second – Cross check Site-URL in uvdesk.yaml file under config->>packages in route directory.
      Still, you have further issue feel free to reach out us at support@uvdesk.com
      Thanks & Regards
      UVdesk Team
  • Rob Pearce
    Solution:

    Attempted to call function « imap_open » from namespace « Webkul\UVDesk\MailboxBundle\Console ».

    We found a solution:

     I cant explain how this fixes the problem but it did seem to.

    despite PHP reporting that imap extension is installed and me confirming it works by running a test script in the browser it wasnt working on the command line. So,basically reinstalled imap and dependancy php-curl (See below the steps for Linux but i would imagine the same principle should work for Windows. The odd thing is those extensions were installed – so maybe it was an update that was required. my guess is the browser may be running php 7.3 (IMAP works for the browser) but the command line is using php 7.4 which didnt have imap and curl extensions installed. I ended up with two versions of php quite by accident – i dont know how 7.4 got on my server

    sudo apt install php-imap
    463 sudo phpenmod imap
    464 sudo apt update
    465 sudo apt
    467 sudo apt upgrade -y
    468 sudo reboot
    469 sudo apt update
    470 sudo apt upgrade
    471 sudo apt autoremove
    472 sudo reboot
    477 sudo add-apt-repository ppa:ondrej/php
    478 sudo apt-get update
    479 sudo apt-get install php-curl

    • Himani Gupta
      Hello Rob Pearce,
      Glad to know that your issue has been resolved.
      Keep stay & deliver better customer support with UVdesk open source Helpdesk.
      Thanks & Regards
      UVdesk Team
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