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(English) How to Setup Mailbox : UVdesk Open Source Helpdesk

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  • Rakesh kumar
    I have setup the mailbox according to steps mentioned above, when in console I am executing command to refresh mailbox its working fine and showing that
    « mailbox refreshed successfully » but I am not getting any ticket or email in system.
    can you please help me out for this.
    Thank you !!!
    • Himani Gupta
      Hello Rakesh Kumar,
      Thanks for using and showing an interest in Open Source Helpdesk.
      Behind this cause there might two below issues:
      First – Make sure you’ve enabled less secure apps.
      Second – Cross check Site-URL in uvdesk.yaml file under config->>packages in route directory.
      Still, you have further issue feel free to reach out us at support@uvdesk.com
      Thanks & Regards
      UVdesk Team
  • Rob Pearce
    Solution:

    Attempted to call function « imap_open » from namespace « Webkul\UVDesk\MailboxBundle\Console ».

    We found a solution:

     I cant explain how this fixes the problem but it did seem to.

    despite PHP reporting that imap extension is installed and me confirming it works by running a test script in the browser it wasnt working on the command line. So,basically reinstalled imap and dependancy php-curl (See below the steps for Linux but i would imagine the same principle should work for Windows. The odd thing is those extensions were installed – so maybe it was an update that was required. my guess is the browser may be running php 7.3 (IMAP works for the browser) but the command line is using php 7.4 which didnt have imap and curl extensions installed. I ended up with two versions of php quite by accident – i dont know how 7.4 got on my server

    sudo apt install php-imap
    463 sudo phpenmod imap
    464 sudo apt update
    465 sudo apt
    467 sudo apt upgrade -y
    468 sudo reboot
    469 sudo apt update
    470 sudo apt upgrade
    471 sudo apt autoremove
    472 sudo reboot
    477 sudo add-apt-repository ppa:ondrej/php
    478 sudo apt-get update
    479 sudo apt-get install php-curl

    • Himani Gupta
      Hello Rob Pearce,
      Glad to know that your issue has been resolved.
      Keep stay & deliver better customer support with UVdesk open source Helpdesk.
      Thanks & Regards
      UVdesk Team
  • Eshwar Bachu
    I have setup the email according to these steps and i am still not getting any ticket created in the system even though it is saying mailbox refreshed successfully.

    I am trying to setup with an on-premise exchange installation. Earlier, I was not able to get the mailbox to refresh and we had to update the username in uvdesk_mailbox to omit the domain, i.e. set the username to helpdesk instead of helpdesk@mail.test.com. After making this change, the mailbox is showing as refreshed but no tickets are created

    I have checked the logs and I see that the calls to ….mailbox/listener is returning a 200 code for each email.

    Your assistance is appreciated

    • Himani Gupta
      Hello Eshwar Bachu,
      Nice day to you!!
      Kindly locate config->packages->uvdesk.yaml and check site_url. If it set to default then make it for your domain.
      Still, you will not able to fetch the ticket, raise the ticket with us at support@uvdesk.com
      Our dedicated will resolve your issue shortly.
      Kind Respects
      UVdesk Team
  • Marian
    We’re using GMAIL, we setup the mailbox, the cron returns the following, but there are NO tickets created (yes, we cleared cache and yes, we turned on « allow access to less secure apps » in GMAIL):

    1. Processing uvdesk mailbox configuration.

    2. Opening imap stream…

    3. IMAP stream opened.

    4. Fetching Email collection since 22 July 2020.

    5. Total fetched email -> 5

    6. Starting to convert Emails into Tickets ->
    =============================================
    =============================================

    Converting email 1 out of 5.

    Converting email 2 out of 5.

    Converting email 3 out of 5.

    Converting email 4 out of 5.

    Converting email 5 out of 5.

    Mailbox refreshed successfully !!!

    • Himani Gupta
      Hello,
      Nice day to you!!
      Did you check the Site_URL under config->packages->uvdesk.yaml file? Kindly cross check first and make it for your domain.
      If still, it will not work then raise a ticket by using our ticketing panel – here.
      Kind Respects
      UVdesk Team
  • Rijo
    I did as you said but,
    i get this..
    1. Processing uvdesk mailbox configuration.

    Mailbox for email uvdesk@domain.in not found.

    • Himani Gupta
      Hello Rijo,
      Thank you for your comment!!
      It seems swift mailer with this email id – uvdesk@domain.in is not configured properly. Kindly setup the mailbox again and try to refresh the mailbox using referred command.
      Kind Respects
      UVdesk Team
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