UVdesk at a Glance

Have a look on some of its features

Basic Features

At UVdesk, we ensure that you get an excellent support by the help of its amazing features.

eCommerce

eCommerce Multi-Channel

Now look for the data command in your ticket system seamlessly.

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Ticket

Ticket Administration

No more checking emails for queries. Get your queries generated as a Ticket with the UVdesk Helpdesk and provide exceptional support to the customers.

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Task

Task Management

Task Creation by Ticket Threads In a situation where a lot of technicalities are involved

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Email

Email Management

Convert your support query emails into a standard ticket for the better assistance.

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Multi

Multi Channel Support

Now you can have all the queries from all possible channels in one place.

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Knowledgebase

Knowledgebase

Provide a perfect explanation about the basic features to the customers and settle the doubt beforehand.

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Feature on Demand

Support Multi Channel

You can easily manage the tickets under one umbrella coming from multiple channels smoothly.

Saved Replies

Save support staff's time by creating some pre-defined reply templates to the common queries which will help the agent to answer the question within a single click.

Prepared Responses

These are manual workflow by which you can set specific guidelines that can automate the customer support process.

Easy Navigation

Check the ticket details by navigating any ticket. You can see Customer Information, Total Replies Count, TimeStamp and the channel through which the ticket was created.

Report Insight

Keep a track record of all your agents and improve their performances. Check the ratings of your agents, performance graphs, tickets by channels graph.

How can I help You!

Connect with your customer's query coming from the different eCommerce Channels under one platform and provide supreme quality of support to the customers.

Knowledge base

Stuck somewhere?
Checkout the Frequently Asked Questions for better result

Search FAQ

Support

Leave your problems to us. Create a ticket and get the solution from our skilled agents

Create Ticket

Schedule a Demo

Check out in-depth functionality of the helpdesk in real time by scheduling the demo

Set Time
Hand Ticket

Do you want to know more about this

Then you are at right place where you can provide all your support to your customer with managing all your assets for support.