UVdesk at a Glance

Have a look on some of its features

Basic Features

At UVdesk, we ensure that you get an excellent support by the help of its amazing features.

PWA

PWA

Progressive Web App is a web application which applies enhanced and modern web abilities to provide app-like action to the user.

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Ticket

Ticket Administration

No more checking emails for queries. Get your queries generated as a Ticket with the UVdesk Helpdesk and provide exceptional support to the customers.

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Task

Task Management

Task Creation by Ticket Threads In a situation where a lot of technicalities are involved

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Email

Email Management

Convert your support query emails into a standard ticket for the better assistance.

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Multi

Multi Channel Support

Now you can have all the queries from all possible channels in one place.

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Knowledgebase

Knowledgebase

Provide a perfect explanation about the basic features to the customers and settle the doubt beforehand.

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Feature on Demand

Support Multi Channel

You can easily manage the tickets under one umbrella coming from multiple channels smoothly.

Saved Replies

Saved Replies

Save support staff's time by creating some pre-defined reply templates to the common queries which will help the agent to answer the question within a single click.

Prepared Responses

These are manual workflow by which you can set specific guidelines that can automate the customer support process.

Prepared Responses
Easy Navigation

Easy Navigation

Check the ticket details by navigating any ticket. You can see Customer Information, Total Replies Count, TimeStamp and the channel through which the ticket was created.

Report Insight

Keep a track record of all your agents and improve their performances. Check the ratings of your agents, performance graphs, tickets by channels graph.

Increase sale by better support

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