Manage the tickets by the help of tags, priority, status, labels for better workflow and search. Assign agents, add private notes, forward replies to another agent for the better ticket management.
Have a look on some of its features
Manage the tickets under one umbrella.
Filter and check the tickets instantly.
Provide the finest solution to the client's problems.
Search the tickets instantly and save time.
Get all the updates of your account on the portal itself.
At UVdesk, we ensure that you get an excellent support by the help of its amazing features.
Now look for the data command in your ticket system seamlessly.
No more checking emails for queries. Get your queries generated as a Ticket with the UVdesk Helpdesk and provide exceptional support to the customers.
Task Creation by Ticket Threads In a situation where a lot of technicalities are involved
Convert your support query emails into a standard ticket for the better assistance.
Now you can have all the queries from all possible channels in one place.
Provide a perfect explanation about the basic features to the customers and settle the doubt beforehand.
Verify the order related details from multiple eCommerce channels.
Import tickets, agents, customers and much more.
Create custom forms for your websites.
Search the articles by typing the keyword
View any document without downloading it.
You can easily manage the tickets under one umbrella coming from multiple channels smoothly.
Twitter Integration App
Save support staff's time by creating some pre-defined reply templates to the common queries which will help the agent to answer the question within a single click.
These are manual workflow by which you can set specific guidelines that can automate the customer support process.
Check the ticket details by navigating any ticket. You can see Customer Information, Total Replies Count, TimeStamp and the channel through which the ticket was created.
Keep a track record of all your agents and improve their performances. Check the ratings of your agents, performance graphs, tickets by channels graph.
Connect with your customer's query coming from the different eCommerce Channels under one platform and provide supreme quality of support to the customers.
Stuck somewhere? Checkout the Frequently Asked Questions for better result
Leave your problems to us. Create a ticket and get the solution from our skilled agents
Check out in-depth functionality of the helpdesk in real time by scheduling the demo
Then you are at right place where you can provide all your support to your customer with managing all your assets for support.