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Top 5 Magento 2 Extensions to Provide Better Customer Support

What is the most important thing you can do to improve relationships with your customers?

The answer is as obvious as it is overlooked: improve customer service by using Magento 2 extensions.

Here are top Magento 2 extensions to provide better customer support.

However, Magento 2 extensions empower the number of retailers and brands with the best flexible eCommerce platform to build your store and grow your business the effective use of customer support can boost your business.

Importance Of Customer Support In Business :

  • Good customer service can justify a higher price tag on your product or service.
  • Customer Service employees love to effectively and quickly help your customers.
  • Provide your online store customers with outstanding support. Collect and process all inquiries, emails, and offline chats in one place
  • Evaluate customer satisfaction using post support surveys.
  • Strengthen your customer service skills.
  • If you keep thinking about it, you can probably find more ways in which good customer service can snowball and have a great impact.

The Effective Extensions To Provide Customer Support On Magento 2 Extensions:

Magento 2 customer support

The effective way to provide reliable customer support is to make use of multiple Magento 2 extensions by which customer engagement and support may be increased.

1. Magento 2 chat extension

By using Magento 2 chat module, Customer don’t want to wait. Faster communication is important for converting the lead either it’s a B2B commerce for b2c Commerce. Therefore, quick response and interactive nature of live chat make it an ideal channel for customer support. 

However, this amazing module allows you to set up a live chat system in your Magento store. As, the admin can create different Chat Agents for better management of customer queries.

Front-End User View :

Although the chat system is available on every page of the store. But for using the chat system, the users need to log into their account first.

chat window

Back-End Agent View :

Therefore, the admin or an assigned agent needs to login into the Magento backend for replying the messages. The agents can view the list of online customers that have been assigned to them. Every customer is assigned to a chat agent automatically.

Pop-Up Notifications :

Whenever someone sends any new message to another person, a pop-up notification will appear. This pop-up notification will be visible on top of the browser window.

The same type of pop-up notification will also appear for the chat agents in the backend.

2. Magento 2 seller buyer communication extension

If you are running a Magento 2 based multi vendor Marketplace this becomes highly critical that your vendor replies to the customer efficiently and effectively. 

Live chat is a digital channel where everything is recorded. Since the information is in text format, it’s easy to analyze to identify issues causing problems for customers.

However, marketplace Buyer Seller Communication For Magento 2 allows the buyers can communicate with the seller regarding their query about a particular product and the seller can respond to the same.

Buyer Seller Communication :

The customer can also search the conversation using the Product name or any content/keyword.

Henceforth, from here customers can reply to the seller and can change the status of the query.

Admin Customer Communication :

The admin can even communicate with the customer about an order. 

Admin_customer_communication

Seller Reply to Customer – Admin Email Notification View :

Buyer Seller Communication email

Customer Reply to Seller – Admin Email Notification View :

customer reply to seller - admin email notify

3. Magento 2 chatbot extension

Although, Chatbot applications streamline interactions between people and services, enhancing customer experience. If we don’t have enough sales representative chatbot can solve a critical problem.

However, Magento 2 Chatbot for Facebook enables merchants to build a smart and automated communication system to respond to frequently asked questions from customers.

Front-End View :

After logging in to the messenger, the customer can search for your page and start the chat. First, they will see the Welcome Greeting Message on the chat window.

webkul-magento2-chatbot-facebook-page

After clicking on “Get Started “ the user get the options to view the Site, Products, and Category.

webkul-magento2-chatbot-facebook-page1

4. Magento 2 help desk extension

Help desk is a must have either you are running a b2c Marketplace or you are running a B2B brick and mortar shop. Without a proper ticket system it is almost impossible to serve the customer in a better way. 

Magento 2 HelpDesk Extension is a ticketing system software that draws customer support requests and manages them in one location.

You can assign tickets to the agent, making ticket management much easier for the agent to assist the customer and resolve their issue.

 Front-end View :

In this frontend, the customer and store visitor both can see the Support Center section.

Here ticket submenu option will navigate the customers to a page where they can create the ticket for their queries.

5. Magento 2 WhatsApp extension

WhatsApp is considered as a default messaging application for everyone and it really solve a big problem. Customers want to discuss and solve the problem in no time. WhatsApp really solve this problem.

This is highly critical that your Magento to shop must have a integration with WhatsApp.

Magento 2 WhatsApp Contact extension allows the customers to contact and communicate with the store admin via WhatsApp.

This can be done quickly just by a single tap on the WhatsApp button present in multiple pages of the store.

Front End Visibility :

The feature will be visible to the customer in the front end. However, the buttons will be visible on one of the three pages of the store:

  • Product Page
  • Cart Page
  • Order Success Page

Whatsapp Contact Button On Product Page :

webkul-magent2-whatsapp-sharing-customer-product-page

Therefore, under the WhatsApp chat window, the customer will send the message to the admin that will be automatically present in the typing box. The message will appear as shown in the image below:

webkul-magent2-whatsapp-sharing-customer-product-page-whatsapp-message-windoadminmessage-4

Whatsapp Contact Button On Cart Page :

webkul-magent2-whatsapp-sharing-customer-cart-page

After clicking on the Whatsapp button under the cart page, the customer will navigate to the WhatsApp Chat Window.

When the customer contacts admin from the cart page, the custom messageproduct details, and the product link gets share with the admin.

Whatsapp Contact Button On Order Success Page :

webkul-magent2-whatsapp-sharing-customer-order-success-page

Also, the buttons of Contact On WhatsApp will be visible on the Header And Footer of the store.

Hope it will be helpful for you or if you have any issue feel free to raise a ticket through our ticketing system.

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