How to provide best customer support on multiple e-commerce platforms in 2021?


E-commerce platforms are offering you the best solutions to make your store up to the mark now it’s your turn to offer quality product & reliable customer service to uplift your brand value.


E-commerce is known for the buying and selling of product and services using the electronic system like smartphone, computer, internet and etc.

In this electric and modish world e-commerce is becoming a very significant option for many businesses and there are lots of companies that are keen to put their business online.

E-commerce Platforms

E-commerce platforms are there to help you in the developing and setting up your business online. Every e-commerce platform has their own unique feature to help you in managing customer’s dynamic buying behavior.

Some platform offers to manage everything on behalf you including management and reforms and some other allow you to manage everything using their software, connectors, and plugins.

Multiple ecommerce

Nowadays e-commerce platforms are becoming highly customizable furthermore flexible to be fit for any business necessity using advance API.



So e-commerce platforms are there to provide you all plausible solution for managing your online store perfectly and UVdesk is here to manage your customers and their enquires in an adequate way.

UVdesk is the 1stcloud-based helpdesk which has PWA (Progessive Web App) feature. And Merchant can provide uninterrupted customer support using it. And it is multilingual and supports RTL(right-to-left) language too.

Multichannel Support

UVdesk converts all your customer enquires coming from different channels into the ticket which can be managed by you or your assigned using plenty of ticket management tools.

Every conversation and data exchange done between your customer and support staff will record and can be used for further reference.

It converts all your customer’s inquiry coming from your:


Multiple Support Email Addresses

Social Media Channels

Marketplaces & Ecommerce

Order Validation In Real-time

UVdesk allows you to to get all the order related details at one place like order id, order quantity, the name of payment method, order date, order price, Order status, Shipping information, Payment information using order validation feature.

Order Fetch

It will help you to distinguish between the genuine and fraud customers and hence you can devote your time to your deserving customers who really need your assistance on the ticket system.

50+ Apps & Integrations

Utility Apps

Ticket Management Apps

Translation Apps

Single Sign-On Apps

Marketplace Apps

E-commerce Apps

Seller Central Messaging Apps

UVdesk allows third-party integration plus integration for the merchants also. So if your required integration is not here in the record we can append that for you.

Knowledgebase Management

The knowledgebase is an online library of information which can be related to the company, product or services or on any specific subject using which individual can help themselves. And knowledgebase can be very prolific for you.

The secret behind the growth and success of e-commerce business is omnichannel selling. Managing query coming from multiple channels will be hard for the store owner better to opt right way to deal with the same.

Being a store owner you will be packed with the very tight schedule and won’t be able to reply to your customer’s query. Keeping agent to provide 24*7 customer support can be expensive. An online store is a plaza where customers can come anytime.

Keep efficient knowledgebase for the customers instead of giving them irritating customer support call for which they have been in the queue of call waiting.

Now the customer doesn’t need to go here and there everything is now available at one point. This will improve the response time which will lead customer satisfaction. Customer satisfaction will help you in getting positive reviews and feedback.

Other Important Features

With the latest upgrade to PWA, now you can use UVdesk seamlessly on your smartphone like a native mobile app with features like offline syncing, mobile view UI, faster page load and addition to the home screen.

Workflow Management Admin can automate the process so that he should not repeat the same work, again and again, using some set of eventsconditions to perform an action.

Form Builder App Create beautiful and effective embed custom form on any website or platform which suits your business requirements. You can create contact forms within a few minutes. The reason being is so simple that you don’t have to write CSS or HTML. It’s easy to use because of the following facts- No coding required, Highly flexible and Secure.

Binaka App It’s is a small lightweight widget app that connects with your company’s knowledge base, which can then be easily embeded into your website to provide your users with quick support. Once embeded, users can quickly search through your entire knowledge base to look for any relevant content that may help resolve their query through the widget.

Seller Buyer Chat App– Power your helpdesk system with Seller Buyer Chat and provide better quality support. Provide instant support to your customers by enabling your customers to talk with designated agents over chat establishing a real-time communication between the customer and agent.

Ticket Administration To manage tickets coming from different channels there are multiple tools like ticket priority, labels, tags, task, agents, type, status, and collaborator which will make your work easy and faster.

Examine Agent’s Performance You can quickly check the performance of any of your agent using Agent Insight option which will uplift your customer support to the next level.

File Viewer App No need to search and download files, again and again, using this app every file which has been shared between agent and customer can be viewed anytime on the ticket.

Import Data Import the data like agents, tickets, teams, groups, customers from the third-party helpdesk ( Zendesk, Freshdesk, osTicket, Help Scout) to UVdesk effortlessly.

Connect All Your E-commerce Store


UVdesk Free Helpdesk for Magento 2

Magento 2 Free Helpdesk Ticket System is an amazing extension which allows the customers to create support tickets regarding their queries. The customers can easily create a ticket from the UVdesk option available in My Account section.

The admin or its assigned agents can manage the tickets either from Magento backend or from UVdesk Dashboard. With the help of UVdesk Connector, all the information about the tickets is automatically synchronized between your Magento store and your UVdesk Dashboard.

Shopify Help Desk App – UVdesk

Now you can integrate the UVdesk with which you can let your buyers visiting your eCommerce store raise a ticket for their concern like a help desk system, and you can send them replies for the same and much more.

UVdesk Prestashop Free Helpdesk Ticket System

This module integrates the UVdesk system to your PrestaShop store. This module allows registered users to create tickets regarding their queries from UVdesk option available in My Account section. Admin can very well manage the tickets from PrestaShop back-end as well as from UVdesk portal.

UVdesk – Opencart Free Helpdesk Ticket System

Opencart Free Helpdesk Ticket System – UVdesk Helpdesk System for Opencart integrates the UVdesksystem to the Opencart store.

Using this add-on admin can manage all their tickets from Opencart store admin panel. Customers can also respond to tickets from the front-end of Opencart store.

The updates/replies on the tickets will be instantly updated on both the platforms i.e. if admin responds to a ticket using Opencart Store then the reply made will also be updated on the UVdesk.

All the changes are made in real-time on both the platforms.

UVdesk – Joomla Free Helpdesk Ticket System

Joomla Free Helpdesk Ticket System integrates the UVdesk system to the Joomla store. Using this add-on admin can manage all their tickets from Joomla store admin panel. Customers can also respond to tickets from the front-end of Joomla store.

UVdesk – WordPress Free Helpdesk Ticket System

WordPress Free Helpdesk Ticket System integrates the UVdesk system to your WordPress store. This add-on makes use of the UVdesk API to deliver the content using which you can streamline support requests and better serve your customers.

Helpdesk builds on the definition to serve the customers by creating a powerful ticket management platform that allows you to centralize all tickets with ticket status, priority, types and much more.

Using this add-on the admin can manage all their tickets from WordPress store admin panel. Customers can also respond to tickets from the front-end of WordPress store.

UVDesk- CS-Cart Free Helpdesk Ticket System

CS-Cart Helpdesk Ticket System integrates the UVdesk system to your CS-Cart store. This add-on allows store visitors or registered users to create tickets regarding their queries from the frontend itself.

All the tickets can be viewed in the customer account at your storefront under the UVdesk Tickets option available in My Account section. Admin can easily manage the tickets from CS-Cart back-end as well as from UVdesk portal.

In case of any doubt and query please email us on support@uvdesk.com we would be happy to assist you.

. . .

Leave a Comment

Your email address will not be published. Required fields are marked*

Be the first to comment.