Huge Support Knowledgebase
A centralized library of detailed information accessible to customers & agents.
Ticket Management System
Manage tickets on the go and let your agents focus on customers to get the best of the product.
Binaka
An automated tool built to provide quick response to your customer’s queries.
eCommerce Support
Enhance the support experience of your customer.
Ticket Formation
Our responsibility to resolve your query using robust ticket system.
Ticket Administration
Get your query generated as a ticket for efficient support
Task Management
Task creation by ticket thread in situation where plenty of technicalities are involved
Security
We follow top standard procedure because your data our responsibility
Huge Support Knowledgebase
A centralized library of detailed information accessible to customers & agents.
Ticket Management System
Manage tickets on the go and let your agents focus on customers to get the best of the product.
Binaka
An automated tool built to provide quick response to your customer’s queries.
eCommerce Support
Enhance the support experience of your customer.
Ticket Formation
Our responsibility to resolve your query using robust ticket system.
Ticket Administration
Get your query generated as a ticket for efficient support
Task Management
Task creation by ticket thread in situation where plenty of technicalities are involved
Security
We follow top standard procedure because your data our responsibility
Catalyst App For Your Support System
The Youtube App allows companies to generate tickets on UVdesk whenever any customer comments on any of their videos subscribed to the app. This proves to be an effective medium of communication for companies to interact with customers by directly replying to the tickets from their UVdesk dashboard.
The Customer account is automatically created and they can log in to UVdesk using their Google credentials and see tickets on their dashboard provided Google Login is enabled by the administrator.
At first, you need to Add Channel upon installing YouTube App on UVdesk. Once you have added the channel, you will see the videos available under that channel. Select the videos for which you want the ticket to be generated and then Click Subscribe Selected Videos.
When the Youtube App has been successfully integrated, any comments from the user on your selected video will be shown as tickets on your UVdesk dashboard.
Click here- Installation & Configuration Guide
Enter the subdomain below which you have chosen at the time of registration with UVdesk
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