Leading Customer
Our team is always ready to help! !
It helps us do the most important thing while running your business, customer service. You must be able to answer your customer’s questions, and what better than to be able to do it within Opencart! Not so many, if not “none”, offer such a system within the admin environment. Very easy!
Mr. Jamos Tan
C.E.O of Dasnietgek
Features which are crafted to meet your requirements for a perfect online customer support.
UVdesk has been very instrumental and helpful in taking care of the customer relationship aspect of our business. We have been able to set up a fully professional customer helpdesk system with the help of UVdesk and that aspect of the business is fully taken care of for us to focus more on expansion.
Mr. Mojibola Fowowe
Founder of Jibosky
Catalyst App For Your Support System
Open Source Customer
Customers
The UVdesk Open Source Ticket Time Tracking module enables admins to allow agents to log time entries while resolving tickets.
The UVdesk Open Source Ticket Time Tracking Module helps admins monitor the time agents spend on tickets, improving efficiency.
Agents can log activities on any ticket, whether assigned or unassigned, and mark them as billable or non-billable. Multiple activities can be added to each ticket for better organization and faster issue resolution.
Advanced filters make it easy to locate specific activities, while the time entries section clearly indicates whether activities are active or inactive, ensuring everyone stays informed.
See how much time is spent on each ticket by agent to boost productivity.
Add logs to any ticket, whether assigned or not, and mark them as billable or not.
Create multiple activities under one ticket to provide enhanced customer support.
Quickly find and organize activity logs with advanced filters.
Check if activities are running or stopped, with live status updates.
See when each activity was last updated by the agent to track ticket progress.
1-How to track agents’ time spent on a ticket?
Agents can create activities on any ticket to track the time spent and keep support organized.
2-Can agents view the status of their activities?
Yes, agents can check if activities are running or stopped in real time from the time entries section.
3-Is there a way to find specific activities quickly?
Yes, advanced filters allow agents to quickly find and organize activities with ease.
4-Can admins monitor when an activity was last updated?
Yes, admins can see the last active time of any activity to track ticket progress effectively.
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