The UVdesk Open Source Ticket Time Tracking module enables admins to allow agents to log time entries while resolving tickets.

What is the Need for the UVdesk Open Source Ticket Time Tracking?

The UVdesk Open Source Ticket Time Tracking Module helps admins monitor the time agents spend on tickets, improving efficiency.

Agents can log activities on any ticket, whether assigned or unassigned, and mark them as billable or non-billable. Multiple activities can be added to each ticket for better organization and faster issue resolution.

Advanced filters make it easy to locate specific activities, while the time entries section clearly indicates whether activities are active or inactive, ensuring everyone stays informed.

Highlighted Features :

Track Agent Time Spent

See how much time is spent on each ticket by agent to boost productivity.

Create Activities for Any Ticket

Add logs to any ticket, whether assigned or not, and mark them as billable or not.

Add Multiple Activities per Ticket

Create multiple activities under one ticket to provide enhanced customer support.

Advanced Filters for Easy Management

Quickly find and organize activity logs with advanced filters.

View Real-Time Activity Status

Check if activities are running or stopped, with live status updates.

Track Last Active Time

See when each activity was last updated by the agent to track ticket progress.

FAQS

1-How to track agents’ time spent on a ticket?

Agents can create activities on any ticket to track the time spent and keep support organized.

2-Can agents view the status of their activities?

Yes, agents can check if activities are running or stopped in real time from the time entries section.

3-Is there a way to find specific activities quickly?

Yes, advanced filters allow agents to quickly find and organize activities with ease.

4-Can admins monitor when an activity was last updated?

Yes, admins can see the last active time of any activity to track ticket progress effectively.