Leading Customer
Our team is always ready to help! !
It helps us do the most important thing while running your business, customer service. You must be able to answer your customer’s questions, and what better than to be able to do it within Opencart! Not so many, if not “none”, offer such a system within the admin environment. Very easy!
Mr. Jamos Tan
C.E.O of Dasnietgek
Features which are crafted to meet your requirements for a perfect online customer support.
UVdesk has been very instrumental and helpful in taking care of the customer relationship aspect of our business. We have been able to set up a fully professional customer helpdesk system with the help of UVdesk and that aspect of the business is fully taken care of for us to focus more on expansion.
Mr. Mojibola Fowowe
Founder of Jibosky
Catalyst App For Your Support System
Open Source Customer
Customers
The UVdesk Open Source SLA App enables admins to define rules and conditions, ensuring prompt responses to open tickets in the UVdesk Open Source helpdesk system.
The UVdesk Open Source SLA App ensures customers get prompt support without delays. Automated alerts help maintain service commitments.
Predefined response times and business hours enhance ticket management, while SLA rules with multiple conditions provide improved control. Custom email templates notify admins of SLA breaches for swift action.
Easily set up multiple SLA rules for efficient ticket management.
Ensure faster support by setting response and resolution times.
Receive automatic alerts for SLA breaches and service commitments.
Limit SLA rules to specific working hours for better management.
Use multiple conditions and actions to streamline ticket handling.
Create and use custom email templates for automated SLA alerts.
1-What happens when an SLA breach occurs?
Admins and agents get automated email alerts for quick action.
2-Can I set specific hours for applying SLA rules?
Yes, you can apply SLA rules to work during working hours.
3-Can I create custom email templates for SLA alerts?
Yes, you can set up custom templates for automated SLA notifications.
4-Can I add multiple conditions to SLA rules?
Yes, SLA rules can include multiple conditions for better ticket management.
Click Here –Installation & Configuration Guide
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