Leading Customer
Our team is always ready to help! !
It helps us do the most important thing while running your business, customer service. You must be able to answer your customer’s questions, and what better than to be able to do it within Opencart! Not so many, if not “none”, offer such a system within the admin environment. Very easy!
Mr. Jamos Tan
C.E.O of Dasnietgek
Features which are crafted to meet your requirements for a perfect online customer support.
UVdesk has been very instrumental and helpful in taking care of the customer relationship aspect of our business. We have been able to set up a fully professional customer helpdesk system with the help of UVdesk and that aspect of the business is fully taken care of for us to focus more on expansion.
Mr. Mojibola Fowowe
Founder of Jibosky
Catalyst App For Your Support System
Open Source Customer
Customers
The UVdesk Open Source Report Insights module offers admins a dedicated ticket reports section, featuring details on status, agent performance, and resolutions.
The UVdesk Open Source Report Insights Module enables admins to effortlessly monitor ticket details and agent performance. Reports can be customized by adjusting the date range and applying filters for agents, customers, and other criteria.
It highlights top-performing agents, providing clear insights into team performance. Visual graphs present ticket data by channels, priorities, and status, offering a straightforward view of key metrics.
Get clear reports on ticket status, agent performance, and resolutions for better tracking.
Easily download ticket reports in PDF format with a single click for admins.
Change the default one-week report to any date range in the calendar for generating reports.
See the average number of tickets assigned to each agent to compare their work.
Check out the top 5 agents based on the total number of tickets they’ve been assigned.
Track the quickest replies and average time for the first response to evaluate agent speed.
Filter reports by agent, customer, group, team, type, priority, and source for more specific data.
View tickets by channels, priorities, status, and other categories with simple, easy-to-read graphs.
1-Can I track ticket status and resolutions?
Yes, you can monitor ticket status and resolutions easily.
2-In which format can we download ticket reports?
Reports can be downloaded in PDF format with one click.
3-Can I customize the date range for ticket reports?
Yes, you can adjust the date range for reports.
4-How can I evaluate agent performance?
Agent performance can be evaluated based on ticket assignments and response times.
5-Can I filter reports by specific factors?
Yes, you can filter reports by Agent, Customer, Group, and more options.
6-Are ticket trends displayed visually?
Yes, ticket trends are shown through clear, visual graphs.
Click Here –Installation & Configuration Guide
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