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UVdesk Open Source Report Insights

Open Source


The UVdesk Open Source Report Insights module offers admins a dedicated ticket reports section, featuring details on status, agent performance, and resolutions.

What is the Need for the UVdesk Open Source Report Insights

The UVdesk Open Source Report Insights Module enables admins to effortlessly monitor ticket details and agent performance. Reports can be customized by adjusting the date range and applying filters for agents, customers, and other criteria.

It highlights top-performing agents, providing clear insights into team performance. Visual graphs present ticket data by channels, priorities, and status, offering a straightforward view of key metrics.

Highlighted Features :

Detailed Ticket Reports

Get clear reports on ticket status, agent performance, and resolutions for better tracking.

Download Reports in PDF

Easily download ticket reports in PDF format with a single click for admins.

Flexible Date Range

Change the default one-week report to any date range in the calendar for generating reports.

Track Agent Performance

See the average number of tickets assigned to each agent to compare their work.

Top Agent Insights

Check out the top 5 agents based on the total number of tickets they’ve been assigned.

Measure Fast Replies and First Response

Track the quickest replies and average time for the first response to evaluate agent speed.

Easy Reporting Filters

Filter reports by agent, customer, group, team, type, priority, and source for more specific data.

Graphs for Easy Understanding

View tickets by channels, priorities, status, and other categories with simple, easy-to-read graphs.

FAQS

1-Can I track ticket status and resolutions?

Yes, you can monitor ticket status and resolutions easily.

2-In which format can we download ticket reports?

Reports can be downloaded in PDF format with one click.

3-Can I customize the date range for ticket reports?

Yes, you can adjust the date range for reports.

4-How can I evaluate agent performance?

Agent performance can be evaluated based on ticket assignments and response times.

5-Can I filter reports by specific factors?

Yes, you can filter reports by Agent, Customer, Group, and more options.

6-Are ticket trends displayed visually?

Yes, ticket trends are shown through clear, visual graphs.

Click Here –Installation & Configuration Guide