The Twitter App allows companies to automatically generate tickets on UVDesk whenever any customer (Twitter user) creates a feed in respect to one of the channels (Twitter Mentions) added by a company through the app.
This provides companies with an extended ability to interact with customers on Twitter directly through the existing helpdesk system.
A user mention, or simply username, is how you’re identified on Twitter, and is always preceded immediately by the @ symbol.
A hashtag mention, or simply hashtag, is any word or phrase immediately preceded by the # symbol.
The Twitter App works by listening to a topic of interest to your Company from Twitter Live Feeds and creates a ticket for every new tweet relevant, providing you with an instant medium to communicate with your customers on Twitter, right from your helpdesk.
Whenever a ticket is created from twitter feeds, a new customer account will be created for the Twitter User if it’s their first tweet in context of the application. It should be noted that it’s the responsibility of the company agents interacting with the user to provide them with a login url to access their account.
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