Now you can integrate the UVdesk with which you can let your buyers visiting your eCommerce store raise a ticket for their concern like a help desk system, and you can send them replies for the same and much more.
Features Of Shopify Helpdesk
- Admin can get connected to the buyers’ query directly.
- A very well managed and categorized helpdesk system for both Admin and enquirer.
- An embed widget will get displayed in the eCommerce store.
- Buyers can raise ticket related to any concern and admin can reply to those tickets.
- Both admin and buyer can view the history of tickets.
- Admin will have to sign up to UVdesk if he/she does not have an existing account.
- This app is free of cost.
- Both admin and customer get notified on the new query and new reply respectively.
Click here – Installation & User Guide