Huge Support Knowledgebase
A centralized library of detailed information accessible to customers & agents.
Ticket Management System
Manage tickets on the go and let your agents focus on customers to get the best of the product.
Binaka
An automated tool built to provide quick response to your customer’s queries.
eCommerce Support
Enhance the support experience of your customer.
Ticket Formation
Our responsibility to resolve your query using robust ticket system.
Ticket Administration
Get your query generated as a ticket for efficient support
Task Management
Task creation by ticket thread in situation where plenty of technicalities are involved
Security
We follow top standard procedure because your data our responsibility
Huge Support Knowledgebase
A centralized library of detailed information accessible to customers & agents.
Ticket Management System
Manage tickets on the go and let your agents focus on customers to get the best of the product.
Binaka
An automated tool built to provide quick response to your customer’s queries.
eCommerce Support
Enhance the support experience of your customer.
Ticket Formation
Our responsibility to resolve your query using robust ticket system.
Ticket Administration
Get your query generated as a ticket for efficient support
Task Management
Task creation by ticket thread in situation where plenty of technicalities are involved
Security
We follow top standard procedure because your data our responsibility
Catalyst App For Your Support System
Power your helpdesk system with Seller Buyer Chat and provide better quality support by enabling your customers to chat/discuss with designated agents over chat establishing a real time communication between the customer and agent. Provide instant support to your customers and improve your overall customer satisfaction rating.
Click here- Installation & Configuration Guide
The Seller Buyer Chat consists mainly of two different types of account:
Merchant Account: Merchant is the owner of the app through whom a plan has been subscribed. In terms of your UVDesk Helpdesk, a Merchant can be any agent with role Administrator.
Seller Account: Sellers are different agents associated with a Seller Buyer App with whom a customer can communicate with. In terms of your UVDesk Helpdesk, a seller can be any agent.
The Seller Buyer Chat provides merchants with 3 different subscriptions:
Bronze: Supports 3 sellers(agents) out of the box
Silver: Supports 10 sellers(agents) out of the box
Gold: Supports 20 sellers(agents) out of the box
Enter the subdomain below which you have chosen at the time of registration with UVdesk
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