Power your helpdesk system with Seller Buyer Chat and provide better quality support by enabling your customers to chat/discuss with designated agents over chat establishing a real time communication between the customer and agent. Provide instant support to your customers and improve your overall customer satisfaction rating.
The Seller Buyer Chat consists mainly of two different types of account:
Merchant Account: Merchant is the owner of the app through whom a plan has been subscribed. In terms of your UVDesk Helpdesk, a Merchant can be any agent with role Administrator.
Seller Account: Sellers are different agents associated with a Seller Buyer App with whom a customer can communicate with. In terms of your UVDesk Helpdesk, a seller can be any agent.
The Seller Buyer Chat provides merchants with 3 different subscriptions:
Bronze: Supports 3 sellers(agents) out of the box
Silver: Supports 10 sellers(agents) out of the box
Gold: Supports 20 sellers(agents) out of the box