Fetch the order related details from the Magento Webstore to the UVdesk Tickets.
You just have to connect your Magento Webstore Channel with the UVdesk and then you are ready to fetch the order related information like payment method, product name, cost, shipping details on the tickets.
This will benefit your support staff as they can verify the order of the customers and distinguish easily between the genuine customers and fraud customers.
Why Magento App Integration?
1. There are many merchants who are having their own Magento Webstore and using UVdesk Helpdesk for providing support to their customers.
2. For an instant, if any random customer comes with Refund Issue then your support staff has to check offline that product and order details.
3. This will be a tedious process, but with Magento App Integration, you can connect your Magento Webstore with UVdesk and check the order related data on the ticket only.
4. Provide better quality of support with efficiency.
Display Order Details on the Ticket:
Get the details of any order number belonging to the Magento WebStore on the ticket system to boost the support process.
Save the agents from fraud Queries:
This app will assist the support staff or the agent to differentiate between authentic and fake customer by fetching the order related details on the ticket and save the time of the staff.
Supports Numerous Channels:
Add multiple eCommerce Channels in the UVdesk as per the requirement and validate the details of the order number coming from your eCommerce Channel.