Team Always Ready to Help you !
It helps us do the most important thing while running your business, customer service. You must be able to answer your customer’s questions, and what better than to be able to do it within Opencart! Not so many, if not “none”, offer such a system within the admin environment. Very easy!
Mr. Jamos Tan
C.E.O of Dasnietgek
Features which are crafted to meet your requirements for a perfect online customer support.
UVdesk has been very instrumental and helpful in taking care of the customer relationship aspect of our business. We have been able to set up a fully professional customer helpdesk system with the help of UVdesk and that aspect of the business is fully taken care of for us to focus more on expansion.
Mr. Mojibola Fowowe
Founder of Jibosky
Catalyst App For Your Support System
Joomla Help Desk Ticket System integrates the UVdesk Help Desk system to the Joomla store.
UVdesk – Joomla Helpdesk Ticket System can be called as a virtual support system where a single person (site admin) can easily manage the entire customer support which further enhances customer service on Joomla.
Providing a good customer support is very critical for your business. Using UVdesk Help Desk Customer Service On Joomla Extension directory, you can easily integrate the platform with Joomla CMS.
Once done, your customers can create tickets regarding their queries and it will be assigned to dedicated agents.
If you have taken any standard paid plan of UVdesk Help Desk, you can use the Form Builder App to create secure forms for your CMS. You can customize the form using custom fields and use the embed code in the form of .js or iframe to integrate the form on your Joomla website.
Joomla Support Ticket System extends the capability of Joomla CMS by which your customer can create tickets from the platform only regarding any issue. You can use UVdesk Help Desk Customer Service extension and raise the level of customer support and enhance your productivity.
When you install UVdesk help desk with your Joomla CMS, The admin does not have to leave their CMS to UVdesk dashboard to check tickets every time.
The ticket is available on Joomla admin dashboard and admin can perform actions like assigning to dedicated agents, filter tickets and seeing them by status.
The customer either gets notified on the mail which they have used while creating the ticket and the same will be updated on UVdesk Customer dashboard from where they can check tickets as raised by them and the reply they have got from the agents.
Click here – Installation & User Guide
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