Himani Gupta 5 June 2019

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(English) How to Setup Mailbox : UVdesk Open Source Helpdesk

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Category(s) uvdesk

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14 comments

Rakesh kumar Jan 22, 2020 at 11:32

I have setup the mailbox according to steps mentioned above, when in console I am executing command to refresh mailbox its working fine and showing that
„mailbox refreshed successfully“ but I am not getting any ticket or email in system.
can you please help me out for this.
Thank you !!!

Antworten

Himani Gupta Jan 23, 2020 at 07:32
Hello Rakesh Kumar,
Thanks for using and showing an interest in Open Source Helpdesk.
Behind this cause there might two below issues:
First – Make sure you’ve enabled less secure apps.
Second – Cross check Site-URL in uvdesk.yaml file under config->>packages in route directory.
Still, you have further issue feel free to reach out us at support@uvdesk.com
Thanks & Regards
UVdesk Team

Antworten
- tim Feb 19, 2020 at 10:19
  how do you do this : “ Make sure you’ve enabled less secure apps.“
  
  Antworten
  - tim Feb 19, 2020 at 10:20
    for office 365
    
    Antworten
    - Himani Gupta Feb 19, 2020 at 11:01
      Hello there,
      Follow this user guide for office 365 – https://www.uvdesk.com/en/blog/outlook-mailbox-configuration-in-uvdesk-open-source-helpdesk/
      Thanks & Regards
      UVdesk Team
  - Himani Gupta Feb 19, 2020 at 10:58
    Hello there,
    Login with gmail and enable this -https://myaccount.google.com/lesssecureapps?pli=1
    Still, you’ll have further issue, feel free to write us at support@uvdesk.com
    Kind Respects
    UVdesk Team
    
    Antworten

Rob Pearce Feb 19, 2020 at 10:42

Solution:

Attempted to call function „imap_open“ from namespace „Webkul\UVDesk\MailboxBundle\Console“.

We found a solution:

I cant explain how this fixes the problem but it did seem to.

despite PHP reporting that imap extension is installed and me confirming it works by running a test script in the browser it wasnt working on the command line. So,basically reinstalled imap and dependancy php-curl (See below the steps for Linux but i would imagine the same principle should work for Windows. The odd thing is those extensions were installed – so maybe it was an update that was required. my guess is the browser may be running php 7.3 (IMAP works for the browser) but the command line is using php 7.4 which didnt have imap and curl extensions installed. I ended up with two versions of php quite by accident – i dont know how 7.4 got on my server

sudo apt install php-imap
463 sudo phpenmod imap
464 sudo apt update
465 sudo apt
467 sudo apt upgrade -y
468 sudo reboot
469 sudo apt update
470 sudo apt upgrade
471 sudo apt autoremove
472 sudo reboot
477 sudo add-apt-repository ppa:ondrej/php
478 sudo apt-get update
479 sudo apt-get install php-curl

Antworten

Himani Gupta Feb 19, 2020 at 11:13
Hello Rob Pearce,
Glad to know that your issue has been resolved.
Keep stay & deliver better customer support with UVdesk open source Helpdesk.
Thanks & Regards
UVdesk Team

Antworten

Eshwar Bachu Jul 13, 2020 at 20:10

I have setup the email according to these steps and i am still not getting any ticket created in the system even though it is saying mailbox refreshed successfully.

I am trying to setup with an on-premise exchange installation. Earlier, I was not able to get the mailbox to refresh and we had to update the username in uvdesk_mailbox to omit the domain, i.e. set the username to helpdesk instead of helpdesk@mail.test.com. After making this change, the mailbox is showing as refreshed but no tickets are created

I have checked the logs and I see that the calls to ….mailbox/listener is returning a 200 code for each email.

Your assistance is appreciated

Antworten

Himani Gupta Jul 14, 2020 at 04:57
Hello Eshwar Bachu,
Nice day to you!!
Kindly locate config->packages->uvdesk.yaml and check site_url. If it set to default then make it for your domain.
Still, you will not able to fetch the ticket, raise the ticket with us at support@uvdesk.com
Our dedicated will resolve your issue shortly.
Kind Respects
UVdesk Team

Antworten

Marian Jul 23, 2020 at 16:13

We’re using GMAIL, we setup the mailbox, the cron returns the following, but there are NO tickets created (yes, we cleared cache and yes, we turned on „allow access to less secure apps“ in GMAIL):

1. Processing uvdesk mailbox configuration.

2. Opening imap stream…

3. IMAP stream opened.

4. Fetching Email collection since 22 July 2020.

5. Total fetched email -> 5

6. Starting to convert Emails into Tickets ->
=============================================
=============================================

Converting email 1 out of 5.

Converting email 2 out of 5.

Converting email 3 out of 5.

Converting email 4 out of 5.

Converting email 5 out of 5.

Mailbox refreshed successfully !!!

Antworten

Himani Gupta Jul 24, 2020 at 06:06
Hello,
Nice day to you!!
Did you check the Site_URL under config->packages->uvdesk.yaml file? Kindly cross check first and make it for your domain.
If still, it will not work then raise a ticket by using our ticketing panel – here.
Kind Respects
UVdesk Team

Antworten

Rijo Aug 1, 2020 at 17:14

I did as you said but,
i get this..
1. Processing uvdesk mailbox configuration.

Mailbox for email uvdesk@domain.in not found.

Antworten

Himani Gupta Aug 4, 2020 at 06:33
Hello Rijo,
Thank you for your comment!!
It seems swift mailer with this email id – uvdesk@domain.in is not configured properly. Kindly setup the mailbox again and try to refresh the mailbox using referred command.
Kind Respects
UVdesk Team

Antworten

(English) How to Setup Mailbox : UVdesk Open Source Helpdesk

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